Refund policy

At DGW Beauty, your satisfaction and safety are our top priorities. Because our products are used for personal care, we maintain strict hygiene standards to ensure every customer receives fresh, untouched makeup.

Our Policy at a Glance

Due to the nature of our cosmetic products, we are unable to offer returns or exchanges for "change of mind" or used items. This ensures that every item you buy from us is 100% safe and sanitary.

If Your Order Arrives Damaged

We want you to love your DWG Beauty products! If your order arrives broken, damaged, or if we made a mistake and sent the wrong item, we will make it right immediately.

To start a damage claim:

1. Please reach out to us within 24 hours of receiving your package.

2. Send a quick photo of the damaged item and your order number to hello@dwgbeauty.com

3. Once we’ve reviewed it, we will send out a replacement at no cost to you or issue a full refund to your original payment method.

Processing Your Refund

If a refund is approved, it will be processed back to your original payment method. We’re Here to Help!

Got a question about a shade, a formula, or your delivery? We’d love to chat and help you out.

• Email: hello@dwgbeauty.com

• WhatsApp/Call: +254 116 839 848